Customer Support:

Orders and Delivery Enquiries:

For all enquiries relating to existing orders, dispatch or delivery dates, please contact mailto:orders@tvstick.co.uk?subject=Order%20Enquiry. Please quote your order reference number on all queries.

Sales Enquiries:

For all enquiries relating to new sales, please contact mailto:sales@tvstick.co.uk?subject=Sales%20Enquiry.

Technical Support:

TV Stick product support is now available via the new enhanced Support Knowledgebase.

Please browse or search the knowledgebase for answers to most common issues. If you support question is not answered in the knowledgebase, please click on the 'Ask a question' link within the knowledgebase and submit your question.

All questions will be answered via the knowledgebase at which point you will be notified immediately by email. Questions and Answers in the knowledgebase will be made available to all users of the knowledgebase to assist others who may have similar issues.

For all support enquiries not addressed here, please contact mailto:techsupport@tvstick.co.uk?subject=Technical%20Support%20Request.

Support for Miglia products

Miglia TV Sticks are supported directly by Miglia.

• For Miglia TVMini products, support is available here.
• For Miglia TVMini2 products, support is available here.
• For Miglia TVBook Pro Express products, support is available here.
• For Miglia TV Mini Express products, support is available here.

For all support enquiries not addressed here, please contact mailto:techsupport@tvstick.co.uk?subject=Technical%20Support%20Request.

EZ Grabber Support

Installation Guide for the EZ Grabber is available here.

EZ Grabber drivers for Windows Vista (32 bit and 64 bit) and XP are available here.
(This is a ZIP file. You will need to unzip the files and run setup.exe)

EZ Grabber application (for Windows Vista and XP) is available here.
(This is a ZIP file. You will need to unzip the files and run setup.exe)

EZ Grabber Video Settings

The EZ Grabber must be configured with the correct Video settings for your region.

For UK and Europe the Video format must be set to 'PAL_BDHIG'

The Video source must be set to either 'Composite' or 'Svideo' depending on which connector you are using (the yellow phono connector is Composite and the black mini-DIN connector is s-video)

Please ensure that the EZ Grabber is connected to the video/audio outputs from your video source (not the video/audio inputs). This is a common mistake. If your video source doesn't have phono or Svideo outputs (for example if you only have a SCART output), you will need an adapter to be able to connect to the EZ Grabber.

EZ Grabber Recording Formats

The EZ Grabber records video to files on your PC, the quality of the recording determines the size of these files, higher quality recordings result in larger files. The EZ Grabber application allows you to choose the quality of the recording and hence the amount of disk space recordings will need. These options are selectable under the 'Record' tab of the EZ Grabber configuration screens.

The following table shows the amount of disk space used for each option.

Note: RE SCART Adapter

You will need a video source (VCR etc.) with Phono OUTPUTS.  Many VCRs have Phono connections (typically on the front of the VCR) that are INPUTS rather than OUTPUTS. The 3 in 1 Hybrid TV Stick requires video OUTPUTS from your VCR, so these INPUT Phono connections are not suitable. If you do not have phono OUTPUTS on your VCR then you will need this adapter.

TV Stick Support

Original TV Stick [TVS680]

• Windows Vista and XP Drivers (updated 05/06/2007) - Download the ZIP file and extract to a temporary directory, then double click 'setup.exe'. For full instructions, see the Installation Guide document below.
  
  

  Note: TV Sticks purchased from May 2007 have a different hardware ID and associated driver files to older TV Sticks. Therefore 2 sets of drivers are included in the above download, Driver 1 is for older TV Sticks (pre May 2007) and Driver 2 is for newer TV Sticks.

• Windows XP Installation Guide (PDF) - Step By Step Guide to installing new drivers on Windows XP.
  
• Windows Vista Installation Guide (PDF) - Step by Step Guide to installing new drivers on Windows Vista.

Hybrid TV Stick [TVS003]

• Windows Vista and XP Drivers (updated 05/11/2007) - Microsoft WHQL Certified Windows Vista and XP Drivers for the Hybrid TV Stick. Download the ZIP file and extract to a temporary directory, then double click 'setup.exe'.

Digital TV Stick [TVS328]

• Windows Vista and XP Drivers (updated 05/11/2007) - Microsoft WHQL Certified Windows Vista and XP Drivers for the Digital TV Stick. Download the ZIP file and extract to a temporary directory, then double click 'setup.exe'.

3 in 1 Hybrid TV Stick [TVS6800]

• Windows Vista (32 bit and 64 bit) and XP Drivers (version 1.29.221.1 updated 07/04/2009) Microsoft WHQL Certified Windows Vista and XP Drivers for the 3 in 1 Hybrid TV Stick [TVS6800]. Resolves issue some users reported with stuttering video (short freezes). Also resolves issues some people were reporting with no sound on analogue TV. Download the ZIP file and extract to a temporary directory, then use Device Manager to update the drivers
• Installation Guide for Windows XP (Installation guide for Vista coming soon)

Dual Tuner TV Stick [TVS1680]

• Windows Vista (32 bit and 64 bit) and XP Drivers (version 7.7.4.1 updated 04/07/2007) Microsoft WHQL Certified Windows Vista and XP Drivers for the Dual Tuner TV Stick [TVS1680]. Download the ZIP file and extract to a temporary directory, then double click 'setup.exe'.

Application Software

• ArcSoft TotalMedia 3 Application For Windows XP and Vista (Version 3.0 of TotalMedia is Vista ready)
  

Windows Vista Information

The TV Stick uses standard BDA drivers which are supported under Microsoft Windows Vista. The TV Stick is supported under Windows Vista using Windows Vista Media Center or TotalMedia.

Windows Vista Media Center is included in Vista 'Home Premium' & 'Ultimate' editions. 'Home Basic' and 'Business' editions of Vista do not include Windows Vista Media Center. The latest Version of TotalMedia is now supported on all version of Vista.

Please note that the Remote Control that is bundled with the windows TV Sticks is for use with TotalMedia only, and will not control Vista (or XP) Media Center. We now stock the official Microsoft Media Center Remote Control that will control all aspects of Vista (or XP) Media Center.

A Step by Step installation guide for installing on the Original TV Stick Vista is provided in the ‘Downloads’ section.

General Help (The Original TV Stick):

To help you resolve any issues, here are a few basic points to check.

1. Firstly, please confirm that the TV Stick is plugged into a USB 2.x port not USB 1.x (USB1.x is not supported.). The TV Stick will appear to work in a USB 1.x port, but USB 1.x does not have the throughput required for the TV Stick to transfer the audio and video data stream into the PC. Symptoms of this are that you can Scan for channels but none will be received.

2. Does the TV stick install correctly?
   
   New devices should be seen in Device Manager (to get to Device Manager right click on My Computer and select 'Properties', then select the 'Hardware' tab and click 'Device Manager'). Depending on the TV Stick, you should see a number of new devices. Check that the drivers are installed correctly and that there is no yellow '!' net to any of the new devices.

   Please check this carefully as most installation issues are down to incorrect device drivers.

3. If the TV Stick is installed correctly you should be able to Scan for channels using teh TotalMedia Application. If you can scan for channels, then the application has successfully identified and opened the TV Stick drivers, and everything should be working. If you get the message 'TV Card Not Found' then the driver installation is incomplete or incorrect.

4. If all of the above works and you are still getting poor or no signal reception, it is probably a signal strength and/or signal quality issue. The included antenna is only really suitable for strong signal areas, in most cases you will need an external rooftop or set top aerial.
   
   If you have tried a larger aerial and are still getting poor or no signal reception, it may be that either Freeview reception is just not good enough in your area or you have a faulty TV Stick.

If you suspect the TV Stick may be faulty, you can of course return it to us and we'll test it. Obviously if it is faulty, we will replace it. Please contact mailto:techsupport@tvstick.co.uk?subject=Support%20Request.